Terms of sales – All orders require a minimum 50% down payment. This order may not be canceled or returned by the customer. Only items deemed defective & beyond repair by Creative Leather will be considered for exchange or refund. All cancellations and/or refunds are at the sole discretion of Creative Leather and are subject to 50% restocking fee, including tax and delivery fees. Delivery of damages or discrepancies must be noted on Creative Leather’s copy of the delivery ticket at the time of delivery. Creative Leather cannot be held liable for delays caused by suppliers, the freight industry, natural disasters, accidents, fires or any other reason beyond our control. The delivery date is an estimate. Creative Leathers Warranty is valid on Creative Leather merchandise ONLY! Goods sold by, but not manufactured by Creative Leather, may carry different manufacturer’s warranties for each product line.
Terms of sale – By signing your contract you are agreeing to pay the invoice amount in full in 2 payments, 50% upon commencement of the order and the remaining 50% upon completion. You agree to accept the furniture upon completion.
Leather is a product of nature, may vary in dye lot. It may contain any or all the following: various natural wrinkles, healed scars for insect-bites, brands and barbed wire cuts. These unique characteristics are expected in natural leather hides and are not defects or imperfections.
Do not ever use solvents on your furniture. Only use warm water, mild soap or CLF authorized cleaning products on your furniture or the warranty will be void. Inspection by a factory lab can detect solvents.
It is important to fluff your cushions and back pillows regularly to keep them in the best condition possible. As comfort is of the utmost importance when we design our furniture, we use materials that are best for soft seating and those materials can move. Back pillows can flatten with use and must be fluffed regularly. Leather seating will have some rippling after sitting for a long period of time.
Down Cushions are designed for maximum comfort and as such the down can puddle in the middle of the seat. It is important to fluff your down cushions regularly to keep them in the best condition possible. Puddling is considered normal, is not a defect and can best be resolved by fluffing the down back into position, similar to a down comforter.
Frame Limited Lifetime! Suspension Limited Lifetime, Seat Cushions Limited Lifetime! Stitching Limited Lifetime! Reclining Mechanism Limited Lifetime! Sleeper Mechanism Limited Lifetime! Air Dream Sleeper Mattress Three Years! Protected Leather Five Years! Hand Rubbed Leather Two Years! Open Grain Leather Two Years!
Frame – Lifetime Limited: The structural integrity of Creative Leather Furniture-built product begins with the frame. Precision-cut wood frame parts are made from kiln-dried lumber and hardwood laminates to resist warping, cracking and structural failure. All joints are “double-blocked” for long-term stability. All connecting surfaces are glued and stapled for added strength and dependability, making our frames among the strongest in the industry. The frame is warranted for life against manufacturing and material defects, under normal use and conditions.
Suspension – Lifetime Limited: The comfort of a Creative Leather Furniture product begins with the suspension system. We utilize the most admired and time-tested methods of suspension construction to provide incomparable support, comfort and longevity. The Creative Leather Furniture suspension system is warranted for life against manufacturing and material defects, spring breakage caused by fatigued metal or cable failure on our 8-Way Hand Tied systems, under normal use and conditions.
Seat Cushions – Limited Lifetime: Our designers have engineered the seating environment to best fit the essence of the frame style. The seats are composed of High Resiliency (HR) foam which is the highest grade of polyurethane foam and weighs 2.5 lbs. or more per cubic foot. HR foams excel at contouring to the body and quickly regaining its shape. Their cell structure enables extreme elasticity and optimal supporting force. These foams distribute pressure across an entire surface, which is good for relieving pain points. In some cases we combine this foam with luxurious down/feather envelope. We guarantee them to be free of material/manufacturing defects for the life of the product under normal use and conditions.
It is the customer’s obligation to rotate their removable cushions every 30-60 days to insure even wear. With usage, seat cushions will soften naturally over time. A normal loss of firmness and resiliency is not a defect and would be excluded from this warranty.
Stitching – Limited Lifetime: We guarantee that the stitching on our leather furniture will be free of manufacturing defects for the life of the product under normal use and conditions.
Reclining Mechanisms – Limited Lifetime: The reclining mechanism is warranted to be free of manufacturing defects for the useful life of your product under normal conditions and based on reasonable use.
Your signature on your contract is your acceptance of the terms listed here.